Uber Refunds $600 Bill After Passenger Gets Stranded for Hours During Virginia Snow Storm-
“We have refunded Mr. Peters after this terrible ordeal and are so glad that he and his Uber driver got home safely,” Uber said Wednesday.
The following written content by Dan Heching
As countless drivers in Virginia dealt with massive overnight shutdowns on the highway due to winter weather earlier this week, one Uber passenger was faced with yet another inconvenience when he finally got home — a very steep Uber bill.
Andrew Peters of Richmond, Virginia flew in from San Francisco but said he “didn’t really realize” how bad the weather situation was on Monday night, according to Washington D.C.’s CBS affiliate WTOP-FM.
Peters didn’t get home until nine hours later, whereupon he paid a $200 Uber bill, but then discovered the ride-sharing service had added $400 in additional charges.
On Uber’s website, it says that “heavy traffic may cause your trip to take longer than expected and to compensate your driver for the additional time, your fare may change.”
Peters nonetheless disputed the charge, and when contacted by PEOPLE for comment, an Uber spokesperson responded with the following statement:
“We have refunded Mr. Peters after this terrible ordeal and are so glad that he and his Uber driver got home safely. Mr. Peters was refunded his fare as well as the additional charges.”
The turmoil in Virginia on Monday came as a result of a snowstorm causing extreme delays, with highway closures in both directions due to multiple crashes caused by the winter weather.
Many people were stuck in standstill traffic for well over 15 hours and were forced to spend the night in their vehicles — while scrambling for enough fuel for warmth as well as dealing with a lack of food and water. Read more from T & L.
